When you use Citrix EdgeSight and the EdgeSight agents do not show up, first check the file SYS_EVENT_TXT.txt for any error(s). For example:
Worker 104 running with trigger 24 had status of 0x800411E1. Error: Unable to load the specified script file, ‘http:|ZHTTP|/init.aspx?|ZINST|’. Detailed information can be found in the script log file. The specified operation has timed out
or
The Citrix System Monitoring Agent was unable to run worker “Init Worker”. Error: 0x800411e1, Unable to load the specified script file, ‘http:|ZHTTP|/init.aspx?|ZINST|’. Detailed information can be found in the script log file. The specified operation
Then first check http://support.citrix.com/article/CTX126208 for any IIS related errors and authentication. If the settings displayed on that website are correct, do the following:
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