When you use Citrix EdgeSight and the EdgeSight agents do not show up, first check the file SYS_EVENT_TXT.txt for any error(s). For example:
Worker 104 running with trigger 24 had status of 0x800411E1. Error: Unable to load the specified script file, ‘http:|ZHTTP|/init.aspx?|ZINST|’. Detailed information can be found in the script log file. The specified operation has timed out
or
The Citrix System Monitoring Agent was unable to run worker “Init Worker”. Error: 0x800411e1, Unable to load the specified script file, ‘http:|ZHTTP|/init.aspx?|ZINST|’. Detailed information can be found in the script log file. The specified operation
Then first check http://support.citrix.com/article/CTX126208 for any IIS related errors and authentication. If the settings displayed on that website are correct, do the following:
| Start up the Citrix System Monitoring Agent from Control Panel |  |
| Enter the Address from the EdgeSight server and change the Port to 80 or 443 or the custom port that you have configured for EdgeSight |  |
| Open a registry editor on the client and check the following keys | Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core\4.00] “UseDatabaseBroker”=dword:00000000 “DataPath”=”D:\\Citrix\\EdgeSight\\” *this is the local database connection* here change for Citrix Provisioning.
“IgnorePVSMode”=dword:00000000 “InstallPath”=”C:\\Program Files (x86)\\Citrix\\System Monitoring\\Agent\\Core\\” “ListenPort”=dword:0000234b “RemoteSecurity”=dword:00000001 “RemoteSecurityGroup”=”” “RSAppInit”=”C:\\Program Files (x86)\\Citrix\\System Monitoring\\Agent\\Core\\rsintcor.dll” “Version”=”5.4.0.5107” “RsAppInitWow64″=”C:\\Program Files (x86)\\Citrix\\System Monitoring\\Agent\\Core\\rsintcor32.dll” “DefaultMUILanguage”=”en” [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core\4.00\Control Panel] “AllowServiceControl”=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core\4.00\InstalledProducts] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\EdgeSight] “Company”=”YOUR COMPANY NAME DISPLAYED IN THE EDGESIGHT WEBSITE” “ServiceStartType”=”” [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\EdgeSight\4.00\NetAccess] “ConnectionFlags”=dword:00000000 “HttpTimeout”=dword:0000001e “ProxyAddress”=”” “ProxyFlags”=dword:00000000 “ProxyPort”=dword:00000000 “ServerName”=”mpces001” “ServerPath”=”/edgesight/app” “ServerPort”=dword:00000050 “UserName”=”” “Password”=hex: “Trace”=dword:00000000 |
| Click on the Sevice Control tab and click on Disable and then on Enable to restart the EdgeSight service | |
| Wait a few minutes and check the file SYS_EVENT_TXT.txt for any error(s) and if the EdgeSight Agent computer is visible on the EdgeSight website. |
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